Returns and Refunds

Product return:

You may return your merchandise within 15 days from the date of receipt of your order. To provide the return, you must ship the product, you can either ship it yourself or use the pickup service through our courier at a cost of €7.90, which will be deducted from your refund by notifying us via email. When the order is refunded, the cost of shipping will not be refunded.

If you would like to make a return, please follow these simple steps:

  1. Send an email to info@brandinatheoriginal.it, notifying us of your decision to exercise your right to return within 15 days from the date of receipt of your order. Please wait for our confirmation before proceeding with the return shipment.
  2. Prepare the package with the undamaged product in its original packaging, including all parts of the product. Products must be returned in the same condition in which you received them, that is, in perfect condition, complete with all their elements.

Returned items will be checked by our warehouse to ensure that they have been returned intact.

  1. Place inside the box a copy of the order and the following form completed and signed, indicating your choice between refund or voucher of equal amount.
  2. Send your return to the following address:

Fabbreccia Road, 40 Pesaro (PU) Zip code 61122 ITALY.

  1. Keep the shipping receipt.
  2. When the return returns to our warehouse, we will process the refund within 10 business days, using the same payment method you used for the purchase. If the product was paid for by wire transfer or cash on delivery, we ask that you send your bank details along with the form so we can process the refund.

 

Product Change:

You can exchange your goods within 15 days from the date of receipt of your order. To provide the exchange, you must ship the product, you can either ship it yourself or use the pickup service through our courier at a cost of 7.90 euros, the cost of future shipping with new products is an additional 7.90 euros, for a total of 15.80 euros that can be paid either by bank transfer or by PayPal, notifying us by email. If you want to make an exchange, follow these simple steps:

  1. Send an email to info@brandinatheoriginal.it, communicating your decision to avail yourself of the right to exchange within 15 days of receiving the product.

Please note that, outside the cases of returns under the exercise of the right of withdrawal, you can only replace products that are received damaged, defective or incorrect: we do not accept replacements for size changes.

  1. Prepare the package with the undamaged product in its original packaging, including all parts of the product. Products must be returned in the same condition in which you received them, that is, in perfect condition, complete with all their elements.

Returned items will be checked by our warehouse to ensure that they have been returned intact.

  1. Place inside the box a copy of the order and the following form filled out and signed, informing us of your choice of product with which you would like to make the substitution.
  2. Send your return to the following address:

Fabbreccia Road, 40 Pesaro (PU) Zip code 61122 ITALY.

  1. Keep the shipping receipt.
  2. When the return comes back to our warehouse, we will send the new order within 10 business days after the shipping charges are paid or the return arrives, to the same address as the first order. If you wish to change your address, please let us know by email(info@brandinatheoriginal.it) or WhatsApp at 320 9169000.

 

Exchange and return for purchases in Brandina Shops:

Returns for in-store purchases are not permitted. Exchanges are allowed within 15 days from the date of purchase. To make an exchange, you can go directly to the store or contact our customer service department via email at info@brandinatheoriginal.it or via WhatsApp at 320 9169000. If you are unable to go to the store and need to ship the product for exchange, you can independently ship the product to our warehouse, at the address

Fabbreccia Road, 40 Pesaro (PU) Zip code 61122 ITALY

upon notification to customer service, or you can use our courier pickup service at a cost of 7.90 euro. In addition, the cost of shipping new products will be an additional €7.90, for a total of €15.80